Return & Exchange

AILIFEE | 180-DAY PRESTIGE GUARANTEE

Your Peace of Mind, Our Absolute Priority.

At AILIFEE, we stand behind the clinical precision and industrial craftsmanship of our medical devices. We understand that health management is a long-term commitment, which is why we offer one of the most comprehensive protection plans in the industry: The 180-Day Worry-Free Return & Exchange Policy.

1. THE 180-DAY PROMISE

If for any reason you are not completely satisfied with your AILIFEE device, or if you encounter any performance issues, you are entitled to a Full Refund or Exchange within 180 days of your original purchase. No hidden fees, no restocking charges.

2. COMPLIMENTARY PREPAID RETURNS (USA & CANADA)

We believe that returning a product should be as effortless as using it. AILIFEE provides a fully prepaid return shipping label for every authorized return.

  • Zero Cost to You: We cover 100% of the return logistics costs.

  • Premium Carrier: We partner exclusively with FedEx to ensure your device is handled with care and tracked every step of the way.

3. THE "EFFORTLESS" RETURN PROCESS

To initiate a return or exchange, simply follow these three steps:

  1. Request Your Label: Contact our Concierge Support Team at [service@ailifee-global.com ]. Once approved, we will email you a digital, prepaid FedEx Return Label.

  2. Original Packaging: Please place the device and all accessories back into their original AILIFEE packaging box. This ensures the precision sensors are protected during transit.

  3. Drop & Go: Print the label, secure it to the exterior of the box, and drop it off at any FedEx Office or authorized FedEx drop-off location. No need to pay the clerk; the shipment is already handled by us.

4. ELIGIBILITY & CONDITIONS

To maintain our high standards of hygiene and service, we kindly ask for the following:

  • Packaging Integrity: All returns must be shipped in the original product box. This is essential for the safety of the medical-grade hardware.

  • Device Condition: The device should be free from physical damage caused by misuse (e.g., water immersion or cracked screens due to drops).

  • Return Address: For security and speed, please only use the address provided on the Prepaid FedEx Label. We cannot guarantee refunds for items sent to unauthorized locations.

5. REFUND & PROCESSING TIME

  • Inspection: Once your return arrives at our center via FedEx, our technical team will perform a quality inspection (usually within 3 business days).

  • Restoration of Funds: Upon approval, your refund will be automatically applied to your original method of payment. Depending on your financial institution, the credit may take 5-10 business days to appear on your statement.

6. DEFECTIVE ITEMS & EXCHANGES

If your device arrives damaged or shows signs of a technical malfunction, please notify us immediately. We will prioritize a Priority Exchange, shipping a brand-new unit to you while simultaneously handling the return of the original device.

CONTACT OUR CONCIERGE TEAM

Ready to start a return or have questions about your device?

Email: [service@ailifee-global.com]

Support Hours: Mon - Fri, 9:00 AM - 6:00 PM (EST)